1. Be treated to the highest professional standards by appropriately licensed, qualified, and experienced practitioners in a properly licensed and approved facility
  2. To be informed (patient and families) about the care and services, how to access those services, regulation of the healthcare organization and how to access those services
  3. To be informed of an alternative source of care and services if care and services are not available at the facility
  4. To have considerate and respectful care consistent with the patient’s personal values and beliefs and to have access to spiritual & religious support
  5. To privacy for both person and information
  6. To have reasonable safety in relation to healthcare facility and environment practices which includes valuables and personal belongings safeguarded during emergency situation and to be protected from any type of assault.
  7. To receive appropriate protection and services if you are a vulnerable child, disabled individual, and/or elderly
  8. To have all your information kept confidential and protected from loss of misuse
  9. To receive treatment in emergency situation regardless of whether or not you hold insurance
  10. Prior to making decisions you are entitled to information on your medical condition conveyed in a way they can understand. This information shall include, except in emergencies and where applicable:
    1. Treatment options (including surgery process
    2. Known outcome 
    3. Known risks of treatment
    4. Known risks and consequences of non-treatment
    5. Estimated costs and expense not covered by insurance
    6. Plan for continuous care after discharge
    7. The names of the healthcare professionals responsible for treatment
  11. To be involve in any decision making about your treatment and care
  12. To refuse or discontinue treatment against the doctor’s advice, to the extent permitted by law, after signing a form to request discharge against medical advice following an explanation of the consequence of  such decision.
  13. To have adequate assessment and management of pain
  14. To have access to your medical records and expect those records to be up to date and accurate
  15. To have communications in your native language or through the services of an interpreter
  16. To receive information on how to make complaint to the healthcare facility if unhappy about the lack of access to your rights, medical examination or treatment, behavior of the staff or healthcare facility safety standards.
  17. To give general consent for treatment and have the general scope and limits of this consent fully explained.
  18. To give the patient a respectful and compassionate care at the end of life.
  19. Patient has the right to a second opinion without compromising their care within or outside the organization.


  1. To bring their insurance card with you when you attend a healthcare facility
  2. To follow with the rules and regulations of the health care facility
  3. To follow the treatment plan outlined by the health care professional
  4. To ask any questions if they are not clear about any aspect of their health care provided
  5. To consider the rights and responsibilities of other patients and health care professionals
  6. Not to use abusive language or display anti-social behavior to other patients, visitors, or staff
  7. To always show consideration for the needs of others especially if their needs is greater than yours
  8. To use emergency services only for very urgent problems or when you are unable to use other health services
  9. To give accurate information about personal details, medical history, medication you are receiving and history of allergies or sensitivity to medicines
  10. To face the outcomes of their own actions if they decide not to follow any advice, instructions and/or treatment plan and recommendations
  11. To safeguard their belongings whilst receiving any health care treatment
  12. To keep appointments and inform staff if they are unable to attend so that the time can be used by other patients
  13. To inform staff if you have any special needs for effective discharge from hospital or clinic.  You should try to make preparations for discharge to the best of your ability as soon as you are medically fit
  14. To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility