How to Use the Burjeel Health App: Complete Guide

The Burjeel Health App is your one-stop platform for managing healthcare needs across the UAE. Whether you want to book a doctor’s appointment, reschedule an existing one, download lab reports, or book a teleconsultation, this guide walks you through every step — all in one place.

1. Booking an Appointment

With Burjeel Health, you can book appointments quickly through:

  • Search Icon
  • Consult Now
  • Appointments Tab

Steps:

  1. Open the app and sign in (or use UAE PASS for quick login).
  2. Tap your preferred booking option.
  3. Select brand, appointment type (in-person or teleconsultation), specialty, hospital, and doctor.
  4. Choose an available time slot.
  5. Enter or confirm patient details.
  6. Review booking details and tap Confirm.

2. Rescheduling or Rebooking an Appointment

If you can’t make it to your booked slot, rescheduling is easy:

  1. Go to the Appointments section.
  2. Tap Appointment History.
  3. Select the appointment you want to change.
  4. Tap Edit to choose a new date/time.
  5. Or use Rebooking to book the same doctor at a new slot.

3. Downloading Lab & Radiology Reports

You can view and download your results directly from the app:

  1. On the home screen, tap Access Now.
  2. Choose either Laboratory or Radiology.
  3. Tap the specific report to open it.
  4. Tap the Download icon to save it to your phone.

4. Booking a Teleconsultation

Teleconsultations allow you to consult your doctor without visiting the hospital.

  1. Tap Search Doctor and select Teleconsultation.
  2. Choose your doctor and preferred time.
  3. Complete the questionnaire about your symptoms.
  4. Sign the consent form.
  5. At the scheduled time, join the video call directly from the app.

5. Managing Medications in the Burjeel Health App

Stay on top of prescriptions by tracking current meds, past meds, and setting reminders.

Where to find it

  • Open the app → Menu → My Medication (you can also access it from the home/menu area).

What you can do

  • View Active & Past Medications: See all current prescriptions and previously used meds in separate lists.
  • See Days Remaining: Each active medication shows how many days are left so you don’t run out unexpectedly.
  • Switch Between Family Members: Use the dropdown at the top to view meds for yourself or linked family members.
  • Add Reminders to Your Calendar: For any active medication, add it to your device’s calendar to receive dose-time alerts (opens your phone’s calendar to save the reminder).

Quick steps

  1. Go to My Medication.
  2. Choose Active (or Past) meds.
  3. Tap a medication to view details.
  4. Tap Add to Calendar (or the calendar option) and save the reminder on your device.

6. Pro Tips for a Better Experience

  • Enable biometric login for faster access.
  • Use filters when searching for doctors to save time.
  • Track fitness metrics like BMI, heart risk, and stroke risk in the app.
  • Order prescriptions and arrange pharmacy home delivery through the Pharmacy module.

Conclusion

The Burjeel Health App makes healthcare management simple, fast, and secure. From booking to lab results, everything you need is in your pocket. Download Burjeel Health App today and take control of your healthcare journey.