Feedback and complaints

Cookies are small text files downloaded to your device when you visit a website. Cookies are also sent back to the original website or another website that recognises the cookie and act as a memory for a website, allowing the site to remember details on subsequent visits. For instance, cookies can remember end user preferences, improve user experience as well as adjust content to items most relevant to end users

You can find more generic information about cookies at www.aboutcookies.org

Burjeel Holdings uses cookies for the following purposes:

• Providing website functionality;
• Analyzing site usage

Session and persistent cookies

When a site is launched, these cookies attempt to remember information about you, such as your consent to view YouTube videos or to use investor tools

• Session cookies exist only until you close your web browser
• Persistent cookies exist longer but for a specified period of time.

Third party cookies

Third-party cookies are created by domains that are not the website (or domain) that you are visiting. These cookies are used to understand your browsing of the website, for example, which page you visit or how long you stay on each page.

These types of cookies are set by Burjeel Holdings affiliates and/or vendors we are working with to enhance end user experience

You may utilize the Cookie Preferences Panel at any time to change or withdraw your consent for each cookie category - except strictly necessary cookies - by clicking the “Cookie preferences” button in the bottom of the screen or clicking the “Cookie Policy“ link, located in the website footer. You may select “Allow all cookies” on the panel which permits the download of all available cookies for use.

The panel identifies categories of cookies and enables you to control and change your cookie preferences. Detailed information about the individual cookies is provided on Cookie Policy page, it is delivered in an open and transparent way, providing complete visibility into how cookies are used to enrich your visitor experience and make an informed choice to allow their usage.

You may use the Toggle bar next to each category of cookies to set acceptance or denial of cookies being placed on your device. Be aware however, that restricting cookies may impact the functionality of a website. Many of the interactive functions offered by websites are dependent on cookies and disabling or blocking cookies can prevent these services from working and reduce their usefulness. Once your selections are made, click the “Confirm your preferences” button to confirm your cookie usage choices.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below: