Patient & Visitors

All Days- 10:00AM to 10:00PM

Two visitors are allowed for each patient at a time.

• Children under the age of 12 should always have a parent or guardian present.
• Children below 2 years are not encouraged due to health and safety reasons.
• All visitors are requested to limit their visits to 30 MINUTES out of consideration for others who may be waiting to see the same patient and must adhere to the infection control practices and other policies of Burjeel Hospital.

In order to allow special care patients to have proper rest and to receive the constant care needed for recovery. Therefore, visitors must be limited to immediate family members and must adhere to the infection control practices and other policies of Burjeel Hospital.

Only parents and grandparents are allowed to visit in the NICU anytime and must adhere to the infection control practices and other policies of Burjeel Hospital.

1. Be treated to the highest professional standards by appropriately licensed, qualified and experienced practitioners in a properly licensed and approved facility
2. To be informed patient and families about the care and services of the healthcare organization and how to access those services
3. To be informed of an alternative source of care and services if care and services are not available at the facility
4. To have considerate and respectful care consistent with the patient’s personal values and beliefs and to have access to spiritual & religious support
5. To have care that is respectful of privacy.
6. To have valuables and personal belongings safeguarded during an emergency situation according to the safety and security policy
7. To receive treatment in emergency situation regardless of whether or not you hold insurance
8. To be protected from any type of assault
9. To receive appropriate protection and services if they are a vulnerable child, disabled individual, and / or elderly
10. To have all patients’ information kept confidential and protected from loss or misuse.
11. To be entitled to information on their medical condition, conveyed in a way they can understand. This information shall include, except in emergencies and where applicable:
12. Treatment options (including surgery process)
13. Known outcome
14. Known risks of treatment
15. Known risks and consequences of non-treatment
16. Estimated hospital bill
17. Plan for continuity of care after discharge
18. The names of the healthcare professionals responsible for treatment
19. To refuse or discontinue treatment against the doctor's advice, to the extent permitted by law, patient may do so after signing a form to request discharge against medical advice that has explained the consequences of such decision
20. To have adequate assessment and management of pain
21. To have access to your medical records and expect those records to be up to date and accurate
22. To have communications in your native language or through the services of an interpreter
23. To be informed of the complaint process, conflicts, and difference of opinions about patient care and the right to participate in these processes related to concerns about the treatment or care
24. To give general consent for treatment and have the general scope and limits of this consent fully explained.
25. To give the patient a respectful and compassionate care at the end of life.
26. Patient has the right to a second opinion without compromising their care within or outside the organization.
27. Patients and families are informed about their right to participate in care decision to the extent they wish.
28. To be informed about patients’ rights and responsibilities in a manner and language they can understand
29. To receive relevant, current and understandable information concerning the drugs.
30. Patient/family have the right to choose on what information can be shared unless mandated by law.
31. Patient/family have the right to give consent before surgery, anesthesia, procedural sedation, any invasive procedure, blood and blood products and other high-risk treatments and procedures.
32. The patient/family has the right to make informed and voluntary decisions about participating in clinical research, clinical investigations, or clinical trials.
33. The patient/family has the right to be informed on how to gain access to clinical research, clinical investigations or clinical trials and include protections for vulnerable populations to minimize potential coercion or undue influence.

1. To bring their insurance card with you when you attend a healthcare facility
2. To follow with the rules and regulations of the health care facility
3. To follow the treatment plan outlined by the health care professional
4. To ask any questions if they are not clear about any aspect of their health care provided
5. To consider the rights and responsibilities of other patients and health care professionals
6. Treat all staff, other patients and visitors with due respect and courtesy.
7. To give accurate information about personal details, medical history, medication received and history of allergies or sensitivity to medicines
8. To face the outcomes of their own actions if they decide not to follow any advice, instructions and/or treatment plan and recommendations
9. To safeguard their belongings whilst receiving any health care treatment
10. To keep appointments and inform staff if they are unable to attend so that the time can be used by other patients
11. To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility

If your property goes missing while at Burjeel Hospital, Abu Dhabi, please report to the BH Security Services as soon as possible. A security representative will be glad to log the incident and record your full contact details for follow-up.

Security area is located at the “ground floor” Staff entrance, near with MRI Waiting area of the hospital (extension: 5917)

Custody of items found by security services shall be hold for no longer than (10) days and to be handed over the Facility Manager.

All unclaimed materials will be managed as per hospital management approval by informing the local authority for legal action and then to be:

• Given to charitable organization.
• Destroyed/ Disposed

It is forbidden for members of security services or hospital employees to receive monetary compensation for having found or returned a lost & found item.

Burjeel Hospital offers valet parking services for a nominal charge, payable at the time of departure. The Valet Reception is located on the Ground Floor, Hospital Entrance Reception.

Burjeel Hospital is committed to providing a safe and healthy environment for patients, visitors and staff. In keeping with this, smoking or the use of any tobacco product is prohibited across facility, including all indoor spaces, car parks and surrounding outdoor grounds.

We appreciate your cooperation in keeping our hospital smoke-free.

Complimentary WiFi is available throughout the hospital for patient and visitor use.

To connect to Burjeel Abu Dhabi’s WiFi network, select network name BH Guest from a WiFi enabled services device and accept the Terms & Conditions displayed in the reception or ask our staff for assistance.

• Photo ID (Emirates ID for residents and passport for non-residents)1
• Valid insurance card and reimbursement forms
• Acceptable form of payment such as cash, credit or debit cards etc.
• List of Medicines that you are currently taking, including prescription and non-prescription medication, over-the-counter medicines, herbal and dietary supplements.
• A list of allergies and sensitivities
• Follow any special directions from your doctor about diet or medication restrictions prior to your appointment.
• DO NOT carry any valuables, including jewelry or large amounts of cash.